Legal
Privacy Policy
Your privacy matters to us. This policy explains how Hamba Ethiopian Tours collects, uses, and protects your personal information.
Last updated: January 2024
Our Commitment to Privacy
Hamba Ethiopian Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book tours, or communicate with us. By using our services, you consent to the data practices described in this policy.
Section 1
Data Collection
Information You Provide
When you book a tour, contact us, or subscribe to our newsletter, we collect information such as your name, email address, phone number, postal address, passport details (for visa assistance), dietary requirements, and medical information relevant to your travel.
Automatic Collection
When you visit our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. This helps us improve our services and user experience.
Payment Information
Payment details are collected and processed by our secure payment partners (Stripe, PayPal). We do not store complete credit card numbers on our servers. Only transaction references are retained for booking records.
Section 2
Personal Information Usage
Service Delivery
We use your personal information to process bookings, arrange accommodations and transportation, communicate tour details, provide travel documents, and deliver the services you have requested.
Communication
We may contact you regarding your booking, send travel updates, respond to inquiries, and provide customer support. With your consent, we may also send promotional materials about our tours and special offers.
Legal Compliance
We may use your information to comply with legal obligations, including sharing passport details with Ethiopian immigration authorities, airlines, and hotels as required by law.
Service Improvement
We analyze usage patterns and feedback to improve our website, develop new tour offerings, and enhance customer experience. This analysis uses aggregated, anonymized data wherever possible.
Section 4
Third-Party Services
Service Providers
We share necessary information with hotels, airlines, ground transport operators, and local guides to deliver your tour. These partners are contractually obligated to protect your data.
Payment Processors
Payment information is processed by Stripe and PayPal under their respective privacy policies. We recommend reviewing their policies for details on how they handle your payment data.
Government Authorities
We may be required to share information with Ethiopian immigration, customs authorities, or other government bodies as required by law for visa processing and entry requirements.
Analytics & Marketing
We use Google Analytics for website analytics and may use social media platforms (Facebook, Instagram) for marketing. These services have their own privacy policies governing data use.
Section 5
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. Contact us to submit an access or correction request.
Deletion
You may request deletion of your personal data, subject to legal retention requirements. We must retain certain information for tax, legal, and booking record purposes for up to 7 years.
Marketing Opt-Out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect transactional communications about your bookings.
Data Portability
Where technically feasible, you may request a copy of your personal data in a commonly used electronic format to transfer to another service provider.
Section 6
Contact & Updates
Data Protection Contact
For any privacy-related questions, requests, or concerns, please contact our Data Protection Officer at fraolm41@gmail.com or write to: Hamba Ethiopian Tours, Bole Road, Addis Ababa, Ethiopia.
Response Time
We aim to respond to all privacy requests within 30 days. Complex requests may take longer, and we will keep you informed of progress.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.
Privacy Concerns?
If you have questions about our privacy practices or wish to exercise your data rights, our Data Protection team is here to help.